We work in close partnership with the local authority health and social care teams, service users and families to carry out an initial assessment of care needs. A support plan is developed and a care at home package is agreed with the individual detailing what they need assistance with and how this will be provided. After one month this is formally reviewed and 6 monthly thereafter to ensure the service user is satisfied with the service they receive and their needs are being met. Service users and their representatives can request a review sooner if required.
We offer a variety of care at home and housing support services delivered by a trained, experienced and reliable care team.
We strive in working with a person centred approach, we work together with all service users, professionals and families to put together a support plan which meets the needs of the individuals. We respect everyone’s opinions, beliefs, and choices which empowers all individuals to be independent.
We work in partnership with the local authority, service users, their families and care staff to ensure a meaningful engagement with everyone.
We empower service users to be as independent as possible to allow them to live at home for as long as possible. We do this by encouraging and prompting as much as possible however, we are there for extra assistance with daily tasks when needed.
We support service users to make choices about their care and support and will provide information to ensure they can make informed decisions. We will adapt to individuals preferred ways of communication if they have difficulties with this.
We recognise and place the rights of service users at the forefront of our philosophy of care. We will do our utmost to respect these rights by respecting privacy, dignity, independence, security, civil rights, choice and fulfilment.
We have a duty of confidentiality to our service users. This is a key value in bulding a trusting and caring environment where service users can live safely in the knowledge that their confidences will be kept and where information about them will be protected.